lucky 7 Privacy Policy

When you register for a lucky 7 account, we collect the information you submit directly, including your full name, date of birth, email address, mobile number, and preferred payment details. This information is required to verify your identity, process transactions, and ensure that your account meets the eligibility requirements for players in the Philippines. We may also collect additional documents such as a government-issued ID when you complete our account verification process, which is required before withdrawals can be processed. Any information you voluntarily provide when contacting our support team — such as descriptions of issues or feedback — is also retained to help us resolve your concern and improve our service. You are responsible for ensuring that all information you submit is accurate and up to date, and you can request corrections at any time through the support channels listed on our FAQ page. Providing false or misleading information during registration may result in account suspension in line with our Terms and Conditions.

In addition to the information you provide directly, lucky 7 automatically collects certain technical data when you access and use the platform. This includes your device type, operating system, browser version, IP address, session timestamps, pages visited, and in-platform actions such as game sessions and deposit activity. We use this data to maintain platform security, detect unusual or potentially fraudulent behaviour, and improve the overall performance and reliability of the service for players across the Philippines. Technical data is collected through standard server logs and first-party session tracking tools — we do not use third-party advertising trackers or cross-site tracking technologies. Aggregated and anonymised usage statistics may be used internally to understand how players interact with different features of the platform. This data does not identify you personally in its aggregated form and is retained only for as long as necessary for the purposes described in this Privacy Policy.

The personal information we collect is used primarily to operate and deliver the lucky 7 platform to you — this includes creating and managing your account, processing deposits and withdrawals in Philippine pesos (PHP), verifying your identity in line with applicable regulations, and providing access to games and platform features. We also use your information to communicate with you about your account, including transaction confirmations, security alerts, and responses to support requests you have submitted. Where you have opted in, we may send you platform updates or promotional communications — you can opt out of these at any time by contacting our support team. Your information is also used to enforce our Terms and Conditions, investigate potential violations, and cooperate with Philippine regulatory or law enforcement authorities where legally required. We do not use your personal data to make fully automated decisions that produce significant legal effects without human review. All data processing activities are carried out on a lawful basis, including the performance of our contract with you and compliance with applicable legal obligations.

Protecting the integrity of the platform and the safety of every player's account is a core priority at lucky 7. We use the technical and personal data we collect to monitor for suspicious login attempts, unusual transaction patterns, and other indicators of potential fraud or account compromise. When our systems detect activity that may indicate a security risk, we may temporarily restrict account access and contact you to verify your identity before restoring full functionality. Payment information is processed through encrypted channels and is never stored in plain text on our servers. We also use IP address data and device fingerprinting in a limited capacity to identify and block access from sources associated with known fraudulent activity. If you believe your account has been accessed without your authorisation, please report it immediately through the guidance available on our FAQ page.

lucky 7 does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. We share your data only in the limited circumstances described in this section. We work with trusted third-party service providers — such as payment processors and identity verification partners — who require access to certain personal data in order to deliver their services on our behalf; these providers are contractually bound to handle your data securely and only for the purposes we specify. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of lucky 7, our players, or the public. In the event of a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will notify you of any material changes to how your data is shared through an update to this Privacy Policy page.

We retain your personal information for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. Transaction records and identity verification documents are retained for the minimum period required under applicable Philippine financial regulations. When data is no longer required for any of these purposes, we securely delete or anonymise it in accordance with our internal data retention schedule. You may request the deletion of your account and associated personal data at any time by contacting our support team — details are available on the FAQ page. Please note that certain data may be retained even after an account closure request where retention is required by law or for the resolution of outstanding disputes. We will inform you of any such retention obligations at the time of your request.

As a player based in the Philippines, you have the right to access the personal information we hold about you, request corrections to any inaccurate data, and ask us to delete your data where it is no longer necessary for the purposes for which it was collected. You also have the right to object to certain types of data processing and to withdraw any consent you have previously given, without affecting the lawfulness of processing carried out before the withdrawal. To exercise any of these rights, please reach out to our support team through the contact details provided on the FAQ page — we aim to respond to all data rights requests within a reasonable timeframe. If you are not satisfied with how we have handled your request, you have the right to raise a complaint with the relevant data protection authority in the Philippines. We take all privacy concerns seriously and will work with you to resolve any issues promptly and transparently.

lucky 7 uses essential cookies and session tokens to keep you logged in, maintain your platform preferences, and ensure the security of your session while you are using the platform. These cookies are strictly necessary for the platform to function correctly and cannot be disabled without affecting your ability to use core features such as login and deposits. We do not use third-party advertising cookies or cross-site tracking technologies that would share your browsing behaviour with external parties. You can manage cookie settings through your browser, but please be aware that disabling essential cookies may prevent certain platform features from working as expected. For more information about how cookies work and how to manage them, most modern browsers include built-in guidance in their settings menus. If you have specific questions about our use of cookies, our support team can assist — visit the FAQ page for contact details.

lucky 7 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine laws and regulations. When we make material changes, the updated policy will be published on this page with a revised effective date at the top of the document. We encourage you to review this page periodically so you are always aware of how your personal information is being handled. Continued use of the platform after any update is published constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should stop using the platform and contact us to close your account and request deletion of your data. For any questions about this policy or how your data is used, please visit our FAQ page for support options.